Delivery Policy

How will your purchase(s) be delivered? Single Item Delivery (SID) Definition: Any item that can be dispatched in a C5 (22.9cm x 16.2cm) size envelope and that is no more than 2.5cm thick and under 100g. These items will be posted by 1^st class Royal Mail and FREE of any delivery charge. Items 101g to 500g Definition: Purchase of multiple items in any single order or a single item that is between 101g and 500g will be subject to a standard delivery charge of £1.00. Items over 500g  Definition: Purchases over 500g will be subject to a standard delivery charge of £2.95 Purchases over £35: All purchases over £35 in total will be delivered free of any delivery charge. Made to order Bespoke Products: Dog Beds Dog Coats Dog Robes Dog Blankets Cat Beds All bespoke\personalized products will be dispatched within 7 working days of purchase Items over £35 will be delivered FREE of charge, those items under £35 will be subject to a standard delivery charge of £2.95 irrespective of size of weight of the total order.

Returns Policy 

Here at Archie’s Treats looking after your pet’s health, happiness and well-being is what keeps us going. We hope you and your pet loves all our treats, but i

your order is damaged when it gets to you, we’ll arrange for it be returned free of charge and replaced.

If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing admin@archiestreats.co.uk

If arranging your own return, we recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund. All of our items are quality checked prior to dispatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact us via our contact us page The goods must be returned unused (if a consumable), unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty. Return Address: John Grantham Archie’s Pet Pantry Limited. Unit 79, 4 Fareham Trade Park, Gosport. PO13 0FE.